| Rule 1 | Rule 2 | Rule 3 | Rule 4 | |
| Conditions | ||||
| Citibank Card Member | Yes | Yes | No | No |
| Type of room | Silver | Platinum | Silver | Platinum |
| Actions | ||||
| Offer upgrade to Gold luxury | Yes | No | No | No |
| Offer upgrade to Sliver | N/A | Yes | N/A | No |
A. Citibank card member, holding a Silver room
B. Non Citibank-member, holding a Platinum room
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