How you define social media crisis and what should be a crisis plan to handle crisis?

Crisis are the events that either cause harm or potential for harm to an individual or an organzation.It happen on social media or on a particular platform that rapidly spread from person to person.

Examples of social media crisis

  • Cyber attacks and hacking of social media accounts
  • Fake news and rumors
  • Sometimes employees go off social media script. It should be handled timely and in appropriate manner

A crisis plan should include prepared statements.I t outlines all the steps needed to take during a crisis. A crisis plan describes who should be involved and when to respond when crisis happens. An action should be ready for crisis escalation.