Communication as a Service (Caas) is the deployment of telephony, and typically, there are communication applications in the cloud computing service based on Cloud Computing.
- IVR – Interactive Voice Response
- Unified Communications
- Call Center
- CaaS is an outsourced enterprise communication solution.
- Caas providers are responsible for hardware and software management for delivering Voice over IP (VOIP), instant messaging (IM), and video conferencing.
- Caas allows selectively for us to use the communications features and services on a pay-as-you-go basis.
- It is designed on a utility-like pricing model that provides users flexible and straightforward to understand service plans.
- Customers can leverage enterprise-class communication services without building a premises-based solution of their own.
- Traditional voice or VOIP.
- Video calling, web collaboration, chat both local and long-distance.
- Voice services, voice mail, advanced calling features such as caller ID, three-way conference calling.
- Equipment and software provided by a provider like a handset, PC-Based software, VOIP backbone, etc.
- 24/7 managed by the provider.
- Carrier-grade data center services.
- No capital expenses are needed because the provider provides the company's complete solution.
- No risk of obsolescence with the constant rapid change in the market. This won't affect Caas vendors as they continuously need to upgrade to the current market.
- Without any obstruction to the business, it mitigates risk and allows companies in a location hit by a catastrophic event to recover as soon as possible.