CaaS (Communication as a Service) Platform Architecture

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Communication as a Service (Caas) is the deployment of telephony, and typically, there are communication applications in the cloud computing service based on Cloud Computing.

  1. IVR – Interactive Voice Response
  2. Unified Communications
  3. Call Center

Caas Overview

  • CaaS is an outsourced enterprise communication solution.
  • Caas providers are responsible for hardware and software management for delivering Voice over IP (VOIP), instant messaging (IM), and video conferencing.
  • Caas allows selectively for us to use the communications features and services on a pay-as-you-go basis.
  • It is designed on a utility-like pricing model that provides users flexible and straightforward to understand service plans.
  • Customers can leverage enterprise-class communication services without building a premises-based solution of their own.

Caas Services

  • Traditional voice or VOIP.
  • Video calling, web collaboration, chat both local and long-distance.
  • Voice services, voice mail, advanced calling features such as caller ID, three-way conference calling.

Caas Advantages

  • Equipment and software provided by a provider like a handset, PC-Based software, VOIP backbone, etc.
  • 24/7 managed by the provider.
  • Carrier-grade data center services.
  • No capital expenses are needed because the provider provides the company's complete solution.
  • No risk of obsolescence with the constant rapid change in the market. This won't affect Caas vendors as they continuously need to upgrade to the current market.
  • Without any obstruction to the business, it mitigates risk and allows companies in a location hit by a catastrophic event to recover as soon as possible.